Our returns policy is in addition to your rights under Australian Consumer Law, as we want you to be fully satisfied with your purchase. Please read the following carefully to understand your rights under this policy and our responsibilities to you.

The Packaging King will accept returns and offer an exchange or refund if:

• The product is faulty or not of acceptable quality
• The product is not suitable for its intended purpose
• The product does not match the sample or description
• You can provide an invoice as proof of purchase
• The product is in its original, unused, and unopened condition
• The Packaging King reserves the right not to offer a refund if the fault is due to misuse or neglect.

Our products are covered by guarantees under Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund if the product has a major failure, and compensation for any reasonably foreseeable loss or damage. Additionally, if the goods fail to meet acceptable quality standards, you are entitled to a refund or replacement.